For Franchesca's Dawn Farm - https://franchescasdawnfarm.com
For Franchesca's Dawn Farm - https://franchescasdawnfarm.com
Updated 06/13/2022
Our Guarantee:
If you aren't satisfied, then neither are we.
We offer a full refund or store credit for any product that you are not satisfied with.
Online Ordering System Terms of Use:
Order Totals in the online shopping cart are approximate.
Most of our products are sold by exact package weight. We do our
best to use accurate estimates, but your final total may be
more or less than quoted during the checkout process.
Rest assured that you will only pay for what you actually receive.
Deposits:
Deposits are generally non-refundable. We ask for deposits so that we can have meat custom cut to your specifications. If an order is canceled after meat has been custom cut this is a big inconvenience to us and we now need to store and sell product that was cut to your specifications - some cuts simply sell better than others. If you need to cancel a custom order for which you made a deposit, please do so before the processing date so that we can refund your deposit, we cannot make refunds after and animals has been harvested and meat has been cut.
Online Inventory Accuracy:
We work really hard to maintain an accurate inventory so that your
shopping experience is pleasant and productive. However, occasionally
there may be issues that cause the available inventory to be lower than
expected. If this occurs, we will try to contact you prior to shipping or meeting you at your selected pickup location to see if you would like to make a substitution. For this reason, when you register, it's good to provide the best phone number so we can reach you with questions about your order.
Please note that inventory is not actually secured until you fully
place your order. This means that if you are browsing and place items in
your cart, but do not complete checkout then but plan to come back
later, it is possible some items may sell out before you "get back." For
your convenience, we allow editing of confirmed orders until the
deadline for a particular pickup location so that you can secure the
inventory you know you want, even if you are not quite finished with
your order.
Waiting List/Holding Policy:
If there is a particular product out of stock and you wish to be informed when it becomes available, please let Amie know via our contact page on this site. She will
contact you via email. If you contact us with a request to be on a waiting list for a particular item, we will only hold that item for you for one delivery cycle to your area and reserve the right to ask you to prepay to hold the item. If you do not choose to place an order for apickup at the next available cycle, we will pass the special item on to
someone else and refund your payment.
Order Fulfillment:
We strive to give accurate inventory numbers on our website so that
we can fulfill orders according to request. Should any product ordered
not be in stock at the time of fulfillment, you will not be charged for
those items. We do not offer backorders. Any unfulfilled product must be
ordered again when it comes back in stock.
Pricing:
We reserve the right to correct typographical errors in pricing.
Prices are subject to change and are not guaranteed unless cart checkout
is completed with price in effect.
Pickup DayDrop-Point MinimumWe are truly a family-run
business. Most of the work is done by Amie with the support
of Kevin and our teenage children, and a part-time employee or two. That said, we reserve the right to cancel a drop point delivery if the total amount ordered is not enough to cover our time and
travel to the drop point or if inclement weather is expected or in case of illness and quarantine is required. If we need to cancel, we will notify relevant customers prior to the drop by phone or email.
Please spread the word among friends to help us increase the orders for a
given drop point! You may even gather enough interest to host a drop at
your own home or business! Don't forget--even if we don't yet offer a
drop in your town, you can always come out and pick up at the farm!
We also ship!
Pickup Day Contact:
We request a phone number when you register so that we can reach you with questions about your
order, and in case we have any delays or problems getting to your pickup
location. We also contact this number if you are not at the pickup.
Please be sure to provide a good number to reach you for these
circumstances. A textable number is preferred. We promise never to abuse
it!
Pickup Day No-Shows:
Please plan to make all efforts to pick up your order on time at the location you specify during checkout. You understand that if your order is not picked up, you may
incur a non-refundable restocking charge of $10 or 10% of the total, whichever is greater. Typically, this will take place through cancellation of your order and refund of all but the restocking fee amount. However, if you contact us early, we may be able to hold your order for a later pickup date with payment of a transfer fee.
We understand the occasional extenuating circumstance (we're human, too!), but please be respectful of our time and effort to get your order to you. If you need to reach us on pickup day, Amie can be reached on her cell phone at (703) 424-6497.
We reserve the right to place an account to "inactive" status if pickup consistency becomes a problem. It's no fun to have to charge restocking fees. We want you to have a great experience with us, and we want to continue being able to offer our delivery services at no charge. It is simply true that our model of service is not a great fit for
everyone, and we may choose to refuse service in order to ensure compliance to our policies.
Returns/Refunds Cooking:
Our website contains many recipes and cooking tips. Please check it out or ask if you have questions about how to cook something. Our animals truly are pasture-raised, meaning they get exercise and don't just stand around in a feedlot getting fat all day, so the meat will be firmer in texture, have more developed sinew, and be leaner than corn-fed, and must be cooked with that in mind. We cannot give refunds for uninformed cooking,but we are happy to help you learn. Signing up for our email newsletter is a great way to get more information and tips about how to cook and store our products.
Shipping:
Shipping perishable products like meats presents many complications,
and our goal is to package and send your order so that it arrives timely
and in a safe condition. We will package your order to permit up to 2-3
days in transit (depending on weather conditions). It may contain dry
ice, which requires careful handling. Products may partially thaw during
transport, but as long as they are 40F or below upon arrival, they are
safe to consume. Refreeze immediately or place in fridge to use within
3-5 days. If product arrives thawed and over 40F, please contact us
immediately. Note: Products containing salt will thaw earlier than those
that don't. This is normal. So long as everything is 40F or under upon
arrival, it is safe to consume. If in doubt, take a temperature reading
of the actual product with a meat thermometer upon arrival.
Please be sure you enter the correct mailing address at checkout so
that there are no delays in shipping your order. Mis-shipments will be
handled on a case-by-case basis, and we will stay in touch with you
throughout the process to ensure your satisfaction.
Refunds:
Refunds may be handled via refund to original payment method (i.e.
card on file), store credit, or product exchange, and will be handled on
a case by case basis in consideration of the customer's wishes.
Returns/request for refund must be submitted within 30 days of
purchase.
Above all, our return policy is: we want a satisfied customer who
likes our products so much that they want to try more and tell their
friends about us. We are a very small business with a mission to nourish
our customers. If you are unhappy with any aspect of your order, please
contact us so we can make it right.
Payments:
We accept cash, check, or credit card (processed online by Stripe or in person by Square), but credit cards only at pickup locations and for FedEx Home Delivery.
Returned Check Policy
If your check bounces, please plan to pay the full amount plus all incurred fees.